Unlocking Holiday Wisdom
Quick answers to common questions about our products, services and Christmas decorating tips.
Got any further questions?
We’re here to assist you and answer all your inquiries.
What are the delivery times for the products?
Our delivery times vary depending on location and shipping option selected. Orders are normally delivered within 30 business days after order confirmation.
What type of materials do you use in your products?
We pride ourselves on using high-quality materials for all our products. We work with a variety of materials, from wood to fabrics and metals, to ensure durability and beauty in each item.
Can I return or exchange an item if I am not satisfied?
Yes, your satisfaction is our priority. We accept returns or exchanges within 30 days of delivery, as long as the products are in their original and unused condition. Please see our returns policy for more details.
Do you offer gift wrapping options?
Yes, we offer gift wrapping options to make your gifts even more special. You can select this option during the checkout process and add a personalized message if desired.
Do you have any recommendations for caring and maintaining the products in good condition?
To ensure the durability and good condition of our products, we recommend following the specific care instructions provided with each item. Generally, gently wiping with a damp cloth and avoiding prolonged exposure to direct sunlight can help preserve quality.
Can products be customized or special orders made?
Yes, we offer customization options and special orders on many of our products. Please contact our customer service team to discuss your specific needs and how we can assist you.
How can I track my order once it has been shipped?
Once your order has been shipped, you will receive a shipping confirmation email with a link to track your package. You can also access this information by logging into your account on our website.
Do you offer warranty on your products?
Yes, we stand behind the quality of our products with a customer satisfaction guarantee. If you encounter any manufacturing defects or issues with your item, please contact us and we will be happy to assist you in resolving it.